Refund policy

Last updated: 13 October 2026

This policy covers the subscriptions sold in the apps published by LSTG Move Ltee: GoYogAI (yoga), TeeTwin (golf) and TaiChiAI (tai chi). We want you to be satisfied with your purchase.

1. Subscription plans

• Monthly plan: full access to the app's library, routines and progress for one month.
• Yearly plan: the same access for twelve months.

Prices are shown in the app before you buy. They may differ by country.

2. Free week

• Each app is free and complete for 7 days after you sign up: every feature is open.
• No payment details are asked for, and the free week never turns into a paid plan by itself. You are only charged if you choose to buy a plan.
• The free week is given once per email address in each app.

3. Where you pay

Plans are bought through the App Store (iPhone, iPad) or Google Play (Android), which take the payment. We never see your card details.

4. Refunds

If you are not satisfied with a plan you bought, you can ask for a refund. No justification is needed.

• Bought on Google Play: write to us at hello@lstgmove.com. We issue the refund ourselves through Google Play. It goes back to the payment method you used.
• Bought on the App Store: Apple handles all refunds for App Store purchases and makes the decision; we cannot issue them ourselves. Ask at reportaproblem.apple.com, or write to us at hello@lstgmove.com and we will guide you through it.

When you write to us, please give the app concerned, the email address of your account in that app, the date of purchase and the plan (monthly or yearly). We answer within 48 hours.

A refund usually appears within a few business days, depending on the store and your payment provider. Once a plan is refunded, access to the paid features ends; your account, settings and history stay.

5. Cancelling a plan

• You can cancel at any time in your App Store or Google Play subscription settings. Deleting the app does not cancel the plan.
• After cancelling, you keep access until the end of the period you have paid for, and the plan does not renew.

6. Live lessons

Lessons with instructors are not part of the plans. You pay the instructor directly, and you can cancel free of charge up to 24 hours before the lesson. A refund for a lesson already paid is agreed between you and the instructor; if you cannot reach an agreement, write to us and we will help.

7. Price changes

We may change the price of a plan. You are told in advance, and a new price applies only to future billing periods.

8. Changes to this policy

We may update this policy. The date at the top shows the latest version.

9. Contact

hello@lstgmove.com. We aim to answer within 48 hours.